Which element of the value chain would a technical support hotline for customers be considered?
A) Design
B) Customer Service
C) Distribution
D) Marketing

If nominal wages cannot be cut, then the only way to reduce real wages is by adjustments via inflation, unions, legislation, or productivity increases.

Finally, productivity increases can also reduce real wages. Productivity refers to the amount of output that workers produce per unit of input, such as per hour or per machine. When productivity increases, employers can produce more goods or services with the same amount of labor. This can lead to higher profits for employers, but it can also lead to lower wages for workers if employers do not pass on the productivity gains in the form of higher wages.

In conclusion, if nominal wages cannot be cut, then the only way to reduce real wages is through adjustments via inflation, unions, legislation, or productivity increases. Each of these methods has its own advantages and disadvantages, and employers and policymakers must weigh them carefully when making decisions about labor costs and compensation.

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Plan the content publishing schedule in a calendar format is not a use case for the Hootsuite Organizations feature.

While Hootsuite Organizations feature does allow for scheduling and publishing content, it is not specifically designed to do so in a calendar format. The other use cases listed, such as controlling off-brand communications, limiting access to social network passwords, facilitating team collaboration to address customer feedback on social media, and specifying team member permissions are all features of the Hootsuite Organizations feature.

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A company may pay base wages above market competitors for a variety of reasons, including attracting and retain talented employees, improving employee morale and productivity, and reducing employee turnover.

However, one reason a company might not pay above-market wages is if its competitors have significantly lower production costs, making it difficult for the company to remain competitive while also paying higher wages. If a company pays above-market wages, it must also find ways to offset the additional labor costs, such as by increasing productivity or raising prices.While paying above-market wages can have many benefits, it is important for companies to carefully consider the potential costs and consequences. For example, paying higher wages can lead to higher labor costs, which can affect the company's profitability and competitiveness.

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An item that has been recalled by its manufacturer should be stored separately in an operation to prevent it from being used or sold accidentally.

The item should be clearly labeled as recalled and should not be mixed with other inventory or products. In addition, employees should be trained to identify recalled items and follow the appropriate procedures for handling and disposing of them. This is important to prevent potential harm to customers and to ensure that the operation is complying with all relevant regulations and guidelines.

When an item is recalled by its manufacturer, it should be immediately removed from the inventory and quarantined in a separate location. The item should be clearly marked as "recalled" and labeled with the recall number and the reason for the recall. It is important to ensure that the recalled item is not used or sold until the manufacturer provides instructions on how to handle the recalled product.

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guerrilla marketing is NOT one of the four main categories of online marketing communications.

The four main categories of online marketing communications are:

A) Web sites: This category includes marketing efforts focused on creating and maintaining a company's website, including design, content, user experience, and optimization for search engines.

C) Search ads: This category refers to advertisements that appear on search engine results pages, typically in response to specific keywords or search queries. Search ads are commonly used in pay-per-click (PPC) campaigns.

D) Display ads: This category encompasses visual advertisements that are displayed on websites, mobile apps, or other digital platforms. Display ads can take various formats, such as banners, images, videos, or interactive elements.

E) E-mail: This category involves marketing communications delivered through email campaigns. It includes sending promotional messages, newsletters, product updates, or other relevant content directly to individuals' email addresses.

Guerrilla marketing, while a legitimate marketing strategy, is not specifically categorized as one of the four main categories of online marketing communications. Guerrilla marketing refers to unconventional and creative marketing tactics that aim to attract attention and generate buzz through unconventional means, such as street art, viral campaigns, or publicity stunts. While guerrilla marketing can be implemented online, it is not specifically classified as one of the primary categories of online marketing communications.

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The value of the "levels of a product" concept is that it helps marketers to understand that the actual product can be thought of as b) a benefit delivery system.

The levels of a product concept is a framework that breaks down a product into three different levels: core product, actual product, and augmented product. The core product is the fundamental benefit that the customer is seeking from the product, while the actual product includes the features, design, packaging, and quality level of the product.

The augmented product includes additional services or benefits that enhance the value of the actual product, such as a warranty, installation, or customer service.

By understanding these levels, marketers can create a product that meets the needs and desires of their target market, as well as differentiate their product from competitors. Therefore, the actual product is a benefit delivery system that provides the core benefit to the customer, and it is enhanced by the augmented product to provide additional value.

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When an employer excludes workers from a workplace until they meet certain conditions, this action is known as a lockout.

A lockout is a tactic used by employers during labor disputes, typically in response to a strike or other forms of protest by workers. It involves temporarily closing the workplace, preventing employees from working, and withholding their wages until the employees agree to the employer's terms.

In contrast, a strike occurs when workers collectively refuse to work to protest their working conditions, wages, or other issues. Mediation is a process in which a neutral third party helps disputing parties find a mutually acceptable resolution. Lastly, a picket line refers to a group of striking workers who stand outside their workplace to protest and dissuade others from entering the facility.

In summary, a lockout is a tactic used by employers to pressure employees into accepting specific conditions, while the other terms describe various aspects of labor disputes and their resolution.

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Direct online marketing allows Zappos to track a user, but it does not help track lifetime value of customers.

Direct online marketing allows Zappos to track user behavior and preferences, which can help in targeting customers and tailoring marketing efforts. However, it may not directly help track the lifetime value of customers, perceived customer value, or estimated customer value.

These metrics require a more comprehensive analysis of customer behavior, including factors such as repeat purchases, customer loyalty, and customer satisfaction. Direct online marketing can contribute to new customer acquisition, but its effectiveness in driving customer value ultimately depends on the overall quality of the marketing campaign and the value proposition offered to the customer.

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The correct answer is B. The BE training function views trainees as marketers. This means that the focus of the training is on helping trainees understand how their role impacts the business as a whole and how they can effectively market the products or services of the company to customers.

This approach recognizes the importance of aligning individual performance with overall business objectives and emphasizes the need for employees to have a customer-centric mindset. While the BE function is customer-focused, this is not the defining characteristic of the training approach. Additionally, the BE model does not necessarily guarantee that training will improve performance, as this depends on a variety of factors including the quality of the training and the individual capabilities of the trainee. Finally, the BE model does involve line managers, as they play a critical role in providing guidance and support to their teams as they undergo training and implement new skills and strategies in their work. Overall, the BE learning function represents a strategic approach to training and development that is focused on improving business outcomes by empowering employees to act as effective marketers and ambassadors for their company.

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For an airline company, frequent reliable departures are a measurable objective primarily for the internal business process perspective.

This perspective focuses on the efficiency and effectiveness of internal operations and processes that directly impact the company's ability to deliver value to its customers and achieve its strategic goals. Frequent reliable departures are essential for airline companies to maintain customer satisfaction, optimize resource utilization, and ensure profitability. By closely monitoring and improving departure performance, airlines can minimize delays, reduce costs associated with disruptions, and enhance their reputation for punctuality and reliability. This in turn can lead to increased customer loyalty and competitive advantage in the highly competitive aviation industry. Moreover, achieving this objective requires seamless coordination and collaboration between various departments within the airline, such as operations, maintenance, ground handling, and customer service. By focusing on this measurable objective, airlines can identify areas for improvement and allocate resources accordingly to enhance overall performance. In summary, frequent reliable departures serve as a key performance indicator for the internal business process perspective within an airline company, as it highlights the effectiveness of internal operations and their direct impact on customer satisfaction and company success.

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The interest rate is never guaranteed within a market value adjusted annuity.

A market value adjusted (MVA) annuity is a type of fixed annuity where the interest rate varies according to the market conditions at the time of withdrawal or surrender. The MVA annuity adjusts the value of the annuity contract based on the current interest rates in the market at the time of surrender, which may result in a higher or lower contract value compared to the original investment. As a result, the interest rate in an MVA annuity is not guaranteed for any period, and the contract holder may receive less than the original investment if the interest rates are low at the time of surrender.

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Starting a blog for a small business can be an effective way to increase visibility, build authority, and engage with customers. However, before diving into the world of blogging, it is important to take a strategic approach to ensure that your efforts are worthwhile and effective.

The first step that Annette should take is to identify her audience. Without knowing who her target audience is, she may struggle to create content that resonates with them and provides value. Annette should consider the demographics, interests, pain points, and motivations of her ideal customers. By understanding her audience, she can tailor her content to their needs and preferences, increasing the likelihood of engagement and loyalty.Once Annette has a clear understanding of her audience, she can start writing blog entries about topics that showcase her expertise and insights. By providing informative and useful content, Annette can establish herself as a thought leader in her industry, building trust and credibility with her readers. Annette should aim to provide unique insights and perspectives that add value to her audience's lives and businesses.In addition to creating high-quality content, Annette should also focus on choosing the right keywords so that search engines will find her blog. This involves researching and selecting relevant keywords and phrases that her target audience may be searching for. By optimizing her content for these keywords, Annette can increase her visibility and attract more traffic to her blog.

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The perceptual process that best explains consumers' ability to screen out most advertisements they are exposed to is selective attention.

This is because selective attention is the process by which individuals choose to focus on certain stimuli while ignoring others. In the case of advertisements, consumers are constantly bombarded with various messages, but they only pay attention to those that are relevant or interesting to them. This means that the ads that do not resonate with the consumer's needs, desires, or interests are likely to be ignored or screened out.

Therefore, companies must ensure that their advertisements are eye-catching, informative, and targeted to their specific audience to increase their chances of being noticed. Additionally, repeated exposure to a particular advertisement can increase the likelihood that it will be noticed and remembered, as it is more likely to register in the consumer's brain and become familiar over time.

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Well-designed and well-maintained buildings and club facilities can have a positive impact on employee well-being, job satisfaction, productivity, and the overall success of the club.

Well-designed and well-maintained buildings and other club facilities provide several benefits to club employees. Firstly, they create a comfortable and safe working environment, which can improve employee morale and job satisfaction. This can lead to higher productivity, lower absenteeism rates, and lower turnover rates.

Additionally, well-designed and well-maintained buildings and facilities can enhance the overall image and reputation of the club, which can benefit employees by attracting more customers and members. This can lead to increased revenue, which can then be reinvested in the club to improve employee compensation and benefits.

Moreover, such facilities can also offer various amenities and services that can improve the quality of life of club employees. For example, a fitness center, a cafeteria, or a lounge can provide employees with convenient and enjoyable ways to take care of their physical and mental health, socialize with coworkers, and relax during breaks.

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The amount of the traveler's check, such as $10 or $20, is the D. denomination information.

A traveler's check is an especially tailored pre-printed piece of paper, created to be utilized by travelers in lieu of cash when journeying overseas.

It primarily denotes a distinct denomination, for instance $10 or $20 which reflects the amount available for expenditure on goods or services amidst the voyage. This check also contains a recognizable serial number used for identification and documentation should it become misplaced or stolen.

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D. sunk costs. Sunk costs are costs that have already been incurred and cannot be recovered, so they should not be considered when making a decision about whether to buy a new computer.

However, qualitative characteristics, differential costs, and relevant costs are all important factors to consider when making this decision. Qualitative characteristics may include things like the computer's processing speed, memory capacity, and overall design. Differential costs refer to the difference in costs between the old and new computer, including both the purchase price and any ongoing maintenance or operating costs. Relevant costs are those that are directly related to the decision being made, such as the costs of upgrading software or transferring data from the old computer to the new one.

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Underpayment inequity refers to the perception that an individual is receiving less compensation or rewards for their work compared to others in similar positions. One outcome of underpayment inequity is job dissatisfaction, which can result in decreased motivation, lower productivity, and increased turnover intentions.

According to the equity theory, individuals compare their own input (e.g. effort, time, skills) and output (e.g. pay, benefits, recognition) to those of others in similar positions. When they perceive that their input-output ratio is lower than that of their peers, they may feel underpaid and undervalued, leading to feelings of inequity. This can cause job dissatisfaction, which can manifest in a variety of ways, such as reduced effort, lower commitment, and increased absenteeism or turnover.
Furthermore, underpayment inequity can also lead to negative emotions such as anger, frustration, and resentment towards the organization, which can result in decreased morale and increased conflict between employees and management. Therefore, it is important for organizations to ensure that their compensation and reward systems are fair and transparent, and that employees feel valued and appreciated for their contributions.

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Yes, there is an agency relationship between Julia and her dad, and the formation basis is the implied authority.

An agency relationship is a legal relationship between two parties, where one party (the principal) gives authority to another party (the agent) to act on their behalf in legal or business matters. The agent is authorized to act on behalf of the principal and make decisions that affect the principal's interests.

In this case, Julia's dad acted as her agent by selling her car without her consent. Although he did not have explicit authorization from Julia to sell the car, there was an implied authority, which arises when the principal (Julia) gives the agent (her dad) the impression that he or she has the authority to act on their behalf.

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a. The required rate of return on the project can be calculated using the capital asset pricing model (CAPM):

Required rate of return = Risk-free rate + Beta x (Expected rate of return on the market portfolio - Risk-free rate)

Required rate of return = 4% + 0.6 x (14% - 4%)

Required rate of return = 4% + 0.6 x 10%

Required rate of return = 10%

b. The project's internal rate of return of 14% is higher than the required rate of return of 10%, indicating that the project should be accepted.

c. If the project's beta is 1.6, the required rate of return can be calculated using the same formula:

Required rate of return = Risk-free rate + Beta x (Expected rate of return on the market portfolio - Risk-free rate)

Required rate of return = 4% + 1.6 x (14% - 4%)

Required rate of return = 4% + 1.6 x 10%

Required rate of return = 18%

d. The project's internal rate of return of 14% is lower than the required rate of return of 18%, indicating that the project should not be accepted if its beta is 1.6. The project is riskier than the market, and the expected return does not compensate for the higher risk.

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When the Fed buys bonds, its demand increases the price of bonds, decreasing nominal interest rates. This is because as the Fed buys bonds, it increases the demand for them, which in turn raises their price.

As bond prices rise, the yield or return on those bonds decreases, and since interest rates are closely tied to bond yields, nominal interest rates also decrease. This is known as the "easy money" policy, as it stimulates borrowing and spending by making credit cheaper and more readily available.

1. The Fed buys bonds, which increases the demand for bonds.
2. As demand for bonds increases, the price of bonds also increases.
3. When bond prices increase, the nominal interest rates decrease (as bond prices and interest rates have an inverse relationship).

So, the correct answer is: increases; decreasing.

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If a state adopts a free college tuition program, ceteris paribus, economists expect there to be a decrease in equilibrium price for a college education in the state (option d).

This is because with free tuition, more students will be able to afford college, increasing the demand for college education. However, the supply of college education may not immediately increase, causing a decrease in the equilibrium price for college education Tate.
When a state implements a free college tuition program, the cost of obtaining a college education decreases, leading to an increase in demand for college education. However, since the supply of college education opportunities may not increase immediately, the equilibrium price for a college education in the state is expected to decrease. This is because the tuition cost becomes zero or near zero, which lowers the overall price for obtaining a college education.

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If there is only one class of stock outstanding, such stock would be classified as common stock.

Common stock is the most basic form of ownership in a corporation. It represents a share in the ownership of the company and gives the holder the right to vote on corporate matters and receive dividends, if declared.

In contrast, preferred stock is a type of stock that has priority over common stock in terms of dividends and liquidation preferences. Preferred stock typially does not carry voting rights.

Treasury stock refers to shares of a company's own stock that have been repurchased by the company and are being held in its treasury. These shares are no longer outstanding and do not have voting rights or receive dividends.

Authorized stock refers to the total number of shares that a company is authorized to issue, regardless of whether they have been issued or not.

Therefore, if there is only one class of stock outstanding, it would be classified as common stock.

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If there is only one class of stock outstanding, such stock would be classified as common stock. Option A.

What is common stock?

Common stock refers to the typical stock a company issues to raise capital. Common stockholders have a right to vote on significant corporate actions and elect the board of directors in exchange for their investment.

However, if the company goes bankrupt, common stockholders are the last to receive payment. Companies must issue common stock before they may issue preferred stock, and they may only issue one class of common stock.

How do companies issue common stock?

Common stock is distributed by companies through initial public offerings (IPOs) or secondary offerings (subsequent sales of stock to the public after the IPO), with the goal of raising funds to expand or meet working capital needs.

Shares are usually sold through a brokerage firm or investment bank, which can give advice on whether to purchase stock in the first place.

Hence, the right answer is option A. Common stock.

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With these new buyer values, if you set a price of $18 per book, there will be a shortage of books because the price is below the equilibrium price.

Given the new buyer values, demand for the books has increased. If the price is set at $18 per book, this would result in a shortage of books as the quantity supplied would be less than the quantity demanded. The buyers would be willing to pay more than the price set to acquire the book, and sellers may decide to raise their prices to take advantage of this situation.

In this scenario, the market is not in equilibrium, as the price is below the equilibrium price. To clear the market, the price would need to increase to a level where the quantity supplied equals the quantity demanded, resulting in a market-clearing price.

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optimize system architecture is not one of the basic business objectives for an e-commerce site. The primary objectives are to display goods, execute transactions, and provide production and supplier links.

Displaying goods, executing transactions, and providing production and supplier links are the essential objectives for an e-commerce site. Displaying goods means showcasing products or services in an appealing and informative way. Executing transactions involves enabling customers to purchase items online securely. Providing production and supplier links means connecting customers with the sources of the products they purchase. Optimizing system architecture, while important, is not a primary objective for e-commerce sites, but rather a means to achieving the basic objectives. System architecture refers to the design and structure of the site's technical infrastructure, which must support the other objectives effectively.

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The correct answer to this question is b. Marketing automation. Marketing automation refers to the use of software tools and technologies to automate repetitive marketing tasks and processes, such as email campaigns, social media management, lead generation, and customer segmentation.

By automating these actions, businesses can streamline their marketing efforts, save time and resources, and improve the effectiveness of their campaigns. Marketing automation software typically includes features such as email marketing, lead scoring and nurturing, campaign tracking and reporting, and CRM integration. With the help of marketing automation tools, businesses can better engage with their audience, generate more leads, and drive more revenue. Overall, marketing automation is an essential component of modern digital marketing, helping businesses to stay competitive and maximize their marketing ROI.

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The part of a job analysis that can help identify the type of person needed for a job is job specifications. Job specifications outline the specific knowledge, skills, abilities, and other characteristics that are necessary for successful job performance.

These specifications can include educational requirements, previous work experience, physical requirements, and personal qualities such as communication skills, problem-solving abilities, and team-oriented attitudes. By understanding the required qualifications and traits for a particular job, employers can ensure that they are hiring individuals who have the necessary skills and personal attributes to succeed in the position. This can help reduce turnover, increase productivity, and improve overall job satisfaction for both the employee and the employer. It is important to note that while job specifications are important, they should be carefully considered to ensure that they do not inadvertently create unnecessary barriers to employment or discriminate against certain individuals or groups.

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A vegetable farmer wishes to cover crop is a crop that is planted to prevent soil erosion, disease, and other problems rather than to Benefits of diversification increase agricultural output. One of the numerous purposes of this sort of crop is to reduce soil erosion on farmland.

Other roles include enhancing soil quality, controlling weeds, etc. Because of their deep roots, which allow water to be sieved from the ground, cover crops reduce erosion by limiting the amount of water that is drained off a field. They leave behind a deposit that reduces water flow and shields the soil from erosion during heavy downpours.

Legumes and grasses are a couple of examples of cover crops.

40% of the land will be covered by trees. The revenue would be calculated as follows: Income from trees per hectare x Hectares used by trees

hectares used by trees equals 40% of all hectares.

Tree income will be calculated as follows: = Tree income per hectare x 0.4 x Total hectares = Tree income per hectare x 40% x Total hectares

the value of vegetables

Using the same approach as before:

= Vegetable income per hectare x 0.4 x Total hectares = Vegetable income per hectare x 60% x Total number of hectares.

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To find the present value of the annuity, the correct answer is  the present value of the annuity is $281,737.44. We can use the formula for the present value of an annuity:

[tex]PV = PMT x [(1 - (1 / (1 + r)n)) / r][/tex]

Where PV is the present value of annuity, PMT is the monthly payment, r is the monthly interest rate, and n is the total number of payments.

For the first six years, the monthly interest rate is 12% / 12 = 1% and the number of payments is 6 x 12 = 72. For the remaining four years, the monthly interest rate is 10% / 12 = 0.83% and the number of payments is 4 x 12 = 48.

So, using the formula:

PV= $[tex]3,300 x [(1 - (1 / (1 + 0.01)^72)) / 0.01] + $3,300 x [(1 - (1 / (1 + 0.0083)^48)) / 0.0083][/tex]

PV = $3,300 x 85.0478 + $3,300 x 38.0311

PV = $281,737.44

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True. A milestone list is an output associated with the Project Scope Management knowledge area.

It is a documented list of project milestones, which are significant events or achievements in the project that are used to measure progress and communicate with stakeholders. The milestone list is typically developed during the planning phase of the project and is used throughout the project lifecycle to track progress and ensure that the project is on schedule. The milestone list is an important tool for project managers, as it helps them to monitor the project's progress, identify potential risks and issues, and communicate with stakeholders about the project's status. Overall, the milestone list is a key output of the Project Scope Management knowledge area and is an essential tool for effective project management.

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Morey Corporation leases a tractor from Equity Leasing with a five-year non-cancelable lease on January 1, 20X1. For Equity Leasing, this is treated as an operating lease. The correct option is an operating lease.

The lease agreement described in the question exhibits the characteristics of a finance lease, which is a type of lease where the lessee (Morey Corporation) is essentially acquiring the asset (tractor) and assumes the risks and rewards of ownership over the lease term. In a finance lease, the lease payments are typically calculated to cover the fair value (or book value) of the asset plus interest charges over the lease term, as is the case here.

In contrast, an operating lease is a type of lease where the lessor (Equity Leasing) retains ownership of the asset and the lessee uses the asset for a limited period of time. The lease payments in an operating lease are typically lower than in a finance lease and are not calculated to cover the full cost of the asset. Additionally, operating leases often have more flexible terms, such as the option to renew the lease or purchase the asset at the end of the lease term.

Given the information provided, the lease in question meets the criteria for a finance lease and should be accounted for as such by Equity Leasing.

The correct option is an operating lease.

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